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fenulagg's avatar
fenulagg
Explorer | Level 4
3 years ago
Solved

When I any file on my Mac it goes to ~/Library/CloudStorage/Dropbox/.Trash instead of ~/.Trash

While investigating some weird behavior on my Mac I figured out that files I deleted from the Finder (say with Cmd-Delete) were going not to ~/.Trash where they should but to ~/Library/CloudStorage/Dropbox/.Trash. The files being deleted here are not from my Dropbox; they can apparently be from anywhere and end up in this folder. Then when I look at Trash folder in the finder I see little cloud icons next to the names of the files, likes this:

What's going on here? Why is Dropbox seemingly attempting to upload everything I delete to the cloud?

Delete
desktop
Mac
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    It looks like this was an issue on Apple's side that was fixed with MacOS 13.1. If anyone is having this issue, please perform a system update, and it should be resolved. Feel free to let us know if that's not the case.

     

    Regards,

    Ben

10 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi fenulagg, I hope you're doing well! 

     

    Interesting behavior. Could you clarify the version of the app that you're using on your end? 

     

    If I were you, I'd try to restart my device, then try again. Also, could you give me some example file paths of the content that you deleted when you noticed this behavior; just to clarify where they originally were?

     

    Keep me posted, and we'll take it from there!

  • fenulagg's avatar
    fenulagg
    Explorer | Level 4
    3 years ago

    Hi Megan,

    I am using Dropbox v165.4.4300. I've just restarted and the behavior persists. I tested deleting files from directly inside ~/ and from /Applications and both ended up in ~/Library/CloudStorage/Dropbox/.Trash

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi fenulagg! I hope you’re doing well. 

     

    Do you mind if we open a ticket for you instead, so that we can investigate this further?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fenulagg, I just sent you an email. Make sure to check it out and get back to me, when you have a chance.

     

    Thanks!

  • fenulagg's avatar
    fenulagg
    Explorer | Level 4
    3 years ago

    Hi,

    The ticket associated with this thread has disappeared. When I follow the links to it from my email that used to work I'm now forwarded to https://www.dropbox.com/support/. Let me know if I should post the (now dead) ticket link here.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fenulagg, you should be able to see a reply from me directly through your email account. Can you reply to me from there?

     

    Thanks!

  • fenulagg's avatar
    fenulagg
    Explorer | Level 4
    3 years ago

    Sure. I thought the fact that the ticket was closed might supersede those instructions, but I will follow them this weekend and send you the results.

  • anonymous's avatar
    anonymous
    3 years ago

    any update on this issue? I have the exact same bug on mac.

    Files have an empty cloud icon next to their name, and I can't move files to Trash anymore, they get deleted immediately. I'm thinking of getting rid of Dropbox for good, seems like they're having too much control over my mac now.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Everybody,

     

    It looks like this was an issue on Apple's side that was fixed with MacOS 13.1. If anyone is having this issue, please perform a system update, and it should be resolved. Feel free to let us know if that's not the case.

     

    Regards,

    Ben

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