We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Why am I being asked for admin permission when I delete files and folders?
I'm the only user of my computer and when I try to make a deletion I'm told I need administrator permission.
4 Replies
Replies have been turned off for this discussion
Hello @Bill47pi!
If you are using the desktop app, I recommend that you uninstall it and then reinstall it. If you are using https://www.dropbox.com, then I recommend that you clear your browser cookies and cache. I have provided step-by-step instructions, below:
How to Clear Browser Cookies and Cache
Chrome:
- On your computer, open Chrome.
- At the top right, click More (the three dots)
- Click More tools then
Clear browsing data. - At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
Firefox:
- Click the menu button and select .
- Select the panel and go to the Cookies and Site Data section.
- Click the button. The Clear Data dialog will appear.
- Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
- Click .
I hope this helps!
-------------------------------
❤️Did this post help you? If so, please mark it for some Kudos below.
👍 Did this post fix your issue/answer your question? If so, please press the 'Accept as Solution' button to help others find it.
👎 Did this post not resolve your issue? If so, please provide some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I established a dropbox account today. I transferred a file that is very large (2GB) I wish to remove the file from Dropbox. But it says I need permission from myself I guess to delete it. How can I remove this file? I'm the only one with access to it.
- Hannah
Dropbox Community Moderator
Hey gapoe111, thanks for reaching out to us.
Can you please give us a bit more info on how you added the file to your Dropbox?
Did you add a shared folder that someone else invited you to?
If you can also send us a screenshot of the error, that'd be really helpful too.
- Actually I was able to delete the file myself. It was quite easy once I navigated the web site (which was not easy). Thanks for your prompt reply to my email.
