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raziel79's avatar
raziel79
Helpful | Level 6
7 years ago
Solved

Why do my tags disappear when I set my files to online only?

Dear, 

i have installed dropbox app on 2 macs, i have sync my box and i have used colored native tags system on first mac to tag some files with custom tags. It was correctly replicated on second mac. So i switch all my files in "only online" mode and i lost all my tags. If i restore "local mode" it appear. Why? can i use my tags also with "online mode" and share with all dropbox installations?

 

Best

 

  • Hey there raziel79, how are you today?

    As we don't currently have strong support for Mac OS's tagging feature (as you noticed the behavior is incosistent between 'Online Only' and 'Local' files), I wanted to thank you for the feedback and feature request for an option to be able to sync Mac's tags applied on files and/or folders across devices no matter what the state of those files is, be it 'Online Only' or 'Local'.

    Our dev team are always on the look for user input when creating our next versions of the Dropbox app and we're always looking for ways to improve our services. 

    Therefore, I will make sure your comments are passed along to them to express your interest in this. 

    If there's anything else I can assist with in the meantime, please let me know. 

25 Replies

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  • James B.27's avatar
    James B.27
    Helpful | Level 5
    5 years ago

    I would really appreciate this being fixed. 

    I just moved to a new laptop with intentionally smaller storage, because of the 'clever' online/local file settings. But none of the online files show up under tags 😞

  • Pookeyblow's avatar
    Pookeyblow
    Collaborator | Level 8
    3 years ago

    Hi Walter

     

    It's been 4 years. My online-only files still don't show tags.

     

    When 99% of Mac users use Dropbox in the Finder, you can't remove core Finder features created by Apple.


    Is this impossible to fix? Are you working on it? When will it be fixed? It's a critical feature of the Finder. Millions of users use tags.

  • Pookeyblow's avatar
    Pookeyblow
    Collaborator | Level 8
    2 years ago

    Hi Walter,

     

    Is this bug being addressed? It's been years and files are still losing their tags when they go "online only". If a placeholder file is created, shouldn't it also keep it's tags the same way it keeps its name?

     

    Having a MacOS app that removes essential MacOS features is kind of absurd. How am I going to find my filse easily through tags when the tags are gone?

     

    User points out that other apps/services does not have this issue. Dropbox is one of the biggest cloud services in the world and should not remove essential MacOS features from the Finder!

     

    It's a very bad bug and should be prioritized be the team. Fix it or find a workaround please!

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