Why is the Dropbox Desktop App no longer available?

Not everyone

or perhaps different industries have different workflows and needs?   

I computer rather well, most likely not as well as someone who puts security over ease of use / collaborating on creative projects... but then again, I don't lock my car door when I go into a store either so 🤷‍♂️

anyway... my process has been a mess since the desktop went away and I hate that I am still a Dropbox sub, but alternatives are not much better.  

i dont understand why it couldnt just be a simple on/off ..... I can use it, and you could turn it off for your high skill computer skills.   

First of all, my content is definitely not safe with dropbox.  All my data and edits since Dec 27, 2021 are all gone!  I've been using dropbox for years and I last edited docs on June 4, 2022.  I've been editing files everyday this year, but those edits are all gone.  I go to Europe for 2 weeks, come back and all my files reverted back to Dec 27, 2021 and Jan 17, 2022.  Dropbox support is not helping and they can't figure out why my edits got deleted.  They just keep telling me that I haven't accessed anything in my dropbox since Dec 27, 2021.  Really??  All my finances, photos, work expenses....ALL GONE!  I'm furious!  I didn't receive any notifications that the desktop app was being discontinued.  I would have backed up all my files to Google Drive.  I'm in the process of transferring ALL my dropbox files to other sources because dropbox cannot be trusted!  I will then close my account.  I have already told everyone I know to get rid of their dropbox because content is not safe there.

Hi rachoo78, the Dropbox desktop application still exists, and has always been around since it was introduced. The only thing that changed was the relatively recent file navigator in the desktop app, which was introduced and then discontinued later. 

The icon in the system tray/menu bar is technically the Dropbox desktop application, as when you click it, you can access your preferences for the app.

When the file navigator app was discontinued, nothing else was removed, so your files should still have been syncing via the tray icon. 

However, from what you've described, it's possible that either the files weren't syncing properly, or there's other issues such as a second Dropbox account involved.

Thanks @Jay for your response.  However, my dropbox was syncing properly up until around June 4, 2022.  I last accessed my files on that date and everything was there.  It even stated that I last modified my documents on June 4, 2022.  Now when I go into the exact same spot I have always accessed my files, it says last modified Dec 27, 2021 and anything I added after that date is gone.  I don't have a separate dropbox account and never have.  Dropbox did some type of update between June 4 and June 19th that reverted my account back to 2021.  I thought maybe it was an excel issue, or Microsoft issue, but it's definitely a dropbox issue since ALL my dropbox files have been affected.  I have contacted my attorney since this has caused so much anguish and stress and I will be using hundred of hours to try and recreate what has been lost.  Some data like photos are just permanently gone, unfortunately.  This has happened in the past, but only affected one file, that I know of and I just recreated the spreadsheet.  I complained to dropbox and they couldn't do anything about it.  Luckily I had copies of that file that I had emailed to people.  But this time, it affected my personal and business finances, which is unrecoverable.  

Do you have the ticket ID in order to locate it on our system?

Ticket # 17515919

Thanks for the ticket ID and sorry to jump in here rachoo78 - I hope you don't mind. 

I just wanted to mention that I've found your ticket in our system and passed your comments on to the agent handling your request. 

I can also see that they've replied back to you there, so please take a look at your inbox for their message. 

Let us know if you have anything else to ask or add in the meantime. 

I appreciate you following up with this.  However, I did see the latest reply and basically they are telling me that I didn't save or sync properly.  I don't know how I can have access to those files between Dec 2021 and June 2022, and now everything reverts back to Dec 2021 and all my edits are lost since then.  Everything was syncing and saving perfectly fine between Dec 2021 and June 4, 2022.  Dropbox did something to my account after June 4, 2022 that erased all my edits.  I am DONE with Dropbox.  I've cancelled my upgrade service, uninstalled my desktop app, and moved all but 2 files to One Drive and an external hard drive.  I'm hoping somehow my edits on those 2 files return, but if they don't, I'll cancel my account.  My data is not safe with Dropbox.

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rachoo78 wrote:

I don't know how I can have access to those files between Dec 2021 and June 2022, and now everything reverts back to Dec 2021 and all my edits are lost since then.  Everything was syncing and saving perfectly fine ...

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Just to point out that you would have had continued access to all of your files in the Dropbox folder on your computer, and you could continue to save your files there as you likely always have, but if the Dropbox application wasn't running, then your files wouldn't be syncing to your account. From your view, everything would have looked normal if you only ever worked out of your local Dropbox folder.