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islandnomads's avatar
islandnomads
Explorer | Level 3
3 years ago
Solved

Will an upgrade from basic Dropbox to Dropbox Plus allow me to access to old versions of a file

I have had Basic for years.   I have never had any problems until today when I discovered I could no longer access this file and that every single change I made to an important file are completely mi...
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  • Rich's avatar
    Rich
    3 years ago
    islandnomads wrote:

    So my question is, if I upgrade to the next tier of Dropbox (Dropbox Plus?), will I be able to access the modifications I have made ...

    The recovery period for Basic is 30 days. Upgrading to a higher plan doesn't extend the recovery period for files that are already deleted. It only applies to files deleted or modified after the upgrade.

     

    I have never had any problems until today when I discovered I could no longer access this file and that every single change I made to an important file are completely missing since July 2023.

    Any activity for a file will be listed on the Events page. If Dropbox doesn't have any changes listed for a file, then the file was likely not syncing to Dropbox.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
islandnomads wrote:

So my question is, if I upgrade to the next tier of Dropbox (Dropbox Plus?), will I be able to access the modifications I have made ...

The recovery period for Basic is 30 days. Upgrading to a higher plan doesn't extend the recovery period for files that are already deleted. It only applies to files deleted or modified after the upgrade.

 

I have never had any problems until today when I discovered I could no longer access this file and that every single change I made to an important file are completely missing since July 2023.

Any activity for a file will be listed on the Events page. If Dropbox doesn't have any changes listed for a file, then the file was likely not syncing to Dropbox.

  • islandnomads's avatar
    islandnomads
    Explorer | Level 3
    3 years ago

    Thank you Rich, for getting back to me so quickly.  The last entry on my events page was July.  So I understand, from what you're saying, that my Dropbox had not synced this file for months.  What I don't understand is how that's possible when I have been opening, saving and reopening saving every week for months.  When I access the same file from Dropbox, edit it then save it then reopen it again and again for updating and saving, how is it possible that it wasn't syncing?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Hi islandnomads 

      Is Dropbox running when you hover your mouse over its icon? What does it say if it is? 

       

      Are you editing and opening the file inside of Dropbox and not another location?

      • islandnomads's avatar
        islandnomads
        Explorer | Level 3
        3 years ago

        I access Dropbox via Locations on my mac finder so I'm not sure.  Am I doing it wrong?

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