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islandnomads's avatar
islandnomads
Explorer | Level 3
3 years ago
Solved

Will an upgrade from basic Dropbox to Dropbox Plus allow me to access to old versions of a file

I have had Basic for years.   I have never had any problems until today when I discovered I could no longer access this file and that every single change I made to an important file are completely mi...
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  • Rich's avatar
    Rich
    3 years ago
    islandnomads wrote:

    So my question is, if I upgrade to the next tier of Dropbox (Dropbox Plus?), will I be able to access the modifications I have made ...

    The recovery period for Basic is 30 days. Upgrading to a higher plan doesn't extend the recovery period for files that are already deleted. It only applies to files deleted or modified after the upgrade.

     

    I have never had any problems until today when I discovered I could no longer access this file and that every single change I made to an important file are completely missing since July 2023.

    Any activity for a file will be listed on the Events page. If Dropbox doesn't have any changes listed for a file, then the file was likely not syncing to Dropbox.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

No thats the right way to the folder, but, doesn't mean Dropbox is running. 


There should be a Dropbox icon at the top of the screen near the clock. If there isn't its not running. So there is no syncing. Rerun it from Applications folder or via www.dropbox.com/downloading

islandnomads's avatar
islandnomads
Explorer | Level 3
3 years ago

OK.  That icon looks familiar so I'm guessing I did something stupid in July to eradicate it from the menu bar. WOW.  Lesson learned.  Ouch.  Thanks so much for the help.  I still don't understand, however, how I could've been faithfully updating that file for months without it syncing?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    islandnomads wrote:

    I still don't understand, however, how I could've been faithfully updating that file for months without it syncing?

    Because if Dropbox isnt running - i.e. in the menu bar at the top, then there is no syncing. Dropbox isn't able to upload and download without the application running. 

     

    You are simply opening and working on files in a folder on your machine like any other folder. The Dropbox application then works on that folder to up and download to cloud. 

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