We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Cola_13's avatar
Cola_13
New member | Level 2
2 years ago
Solved

Will I lose files if I wipe my laptop?

So I have a dumb question to ask! I need to wipe/factory reset my laptop to sell it. I have Dropbox Basic on my laptop and on my desktop computer. If I wipe my laptop, will I lose files from Dropbox and/or on my desktop computer as well? I'm worried that everything is synced between the two computers and that I'll lose it all. Please can anyone help in dummy speak? Thanks in advance from a not-very-savvy user!

Delete
desktop
sync
  • Mark's avatar
    Mark
    2 years ago

    Hi Cola_13 

    As long as you have made sure everything is uploaded to Dropbox, no, you wont. 

     

    Check by putting your mouse over the Dropbox icon that its up to date and do a manual check at www.dropbox.com/home. 

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Cola_13 

    As long as you have made sure everything is uploaded to Dropbox, no, you wont. 

     

    Check by putting your mouse over the Dropbox icon that its up to date and do a manual check at www.dropbox.com/home. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Cola_13! Hope it’s OK to jump in. 

     

    Before wiping your laptop and after making sure all of your files are successfully uploaded on www.dropbox.com, I’d also suggest logging out/unlinking your Dropbox app.

     

    This way, if you delete the local Dropbox folder, your online files won’t be affected.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem at all!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!