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You removed your access to the shared folder
Dropbox event > you removed your access to the shared folder. I didn't. I took screen shots to prove it was a shared folder, owned by me. I added a test folder online Moments later dropbox sent...
same issue happened to me today, I am the only owner of my folder to keep it online and safe, but unfortunately on desktop it showed deleted, and on web events it show message "You removed your access to the shared folder" that is totally ridiculous, no one has the access to this folder except me, and I did not remove my access, I am not a fool. totally worst experience, I was thinking to upgrade my plan, but now I am thinking dropbox is not a safer place to store files, now I have lost my files and there is no customer support, totally loss.
Hi,
I am facing a very serious issue, couple of weeks ago one of my main folder has been deleted automatically, not found in system as well as in web, but thankfully it was found in deleted files, so I recover from there.
Today around 45 min ago, I again found my folder is not opening and error msg comes missing or deleted, again I went to web access and check deleted folder but not found any file, however, I found events, and shocked when it was notified that I remove access to my folder, this is ridiculous . I didn't do that.
Kindly Dropbox and super users please help me to recover my data, it is very important for me, and tell me how to gain access to my folder again, It is unbelievable for me that I remove my access, kindly help me. very important data. Why there is no live person or email support, chatbot is also ridiculous.
- Hannah
Dropbox Community Moderator
Hey NOman334, sorry to hear about this.
In Dropbox terms, the owner of the folder is the person who created the folder or someone that the original owner has appointed as an owner.
Is it possible that someone else created it and then removed you from it?
If you search for example files through the search bar in your "all files" page, what do you see?
Hi Hannah,
I would like to emphasize that I created that folder exclusively for keeping my personal and critical files, and I have not shared access to this folder with anyone. That means I'm the only owner and the only user.
I am currently facing a perplexing situation where it appears that I have been removed from this folder.
I've noticed a folder on my smartphone that is displayed in grey, but I am unable to rejoin it. This raises concerns about the security of Dropbox, as I cannot understand how someone else could remove me from this folder. Your guidance or assistance in resolving this matter would be greatly appreciated.
- Jay
Hi NOman334, as you saw the message 'You removed your access to the shared folder', this means it was definitely a shared folder, and not a private folder, since that message only appears with shared folders. You can test this yourself by deleting a private folder.
It doesn't necessarily mean that you removed your own access to the folder, however. It could be that another member of the folder removed you from it. Is it possible you were part of a Dropbox Business team and then were removed from the team by the admin converting you to a personal account?
Due to this, it wouldn't be possible to recover any data from that folder. You'll need to locate the original invite in your inbox for the shared folder to see who invited you, and contact their email directly to share the folder with you again.
Hi Jay,
Thanks for your reply, but for your kind information, I was never be a part of Dropbox business team, nor shared my this folder, I'm 100% sure, I never shared it nor do I have any invite for this folder, because I put it from my laptop D drive to Dropbox for backup because I was going to a fresh installation of windows, and it was safe from several months but now it gone from my only backup dropbox. Either its your system glitch or someone hacked dropbox and access my data, because I never shared that folder. Hope you can understand.
- Jay
Thanks for the info, unfortunately, as you were removed from this shared folder, it wouldn't be possible for the support team to recover the files within it.
I'm sorry I can't be more helpful on this matter. If you have any other devices that haven't yet connected to the internet since you were removed from the shared folder, it's possible that the data would still be there.
