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Badtrampers's avatar
Badtrampers
Explorer | Level 4
6 years ago
Solved

.PNGs not visible in Dropbox photos tab

Hello Dropbox Forum! Whenever I try uploading a .png to Dropbox it doesn't show up in the photos tab (dropbox.com/photos). At first I thought this was due to Dropbox not finding any date in the file...
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  • Jay's avatar
    Jay
    6 years ago

    Thanks for the update. I've looked into this matter further, and per my colleague previously stated, any camera photos of any size saved in PNG format will not appear on the Photos tab.

     

    Screenshots, however, which are generally saved as PNG and uploaded automatically by the camera upload feature, are included on the Photos tab.

     

    We appreciate the feedback on this matter, and if you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for getting back to me, Badtrampers.

 

I had a better look into this for you, and I found that the Photos tab excludes .png files and pictures under 15 KB. 

 

This is because they tend to be used for thumbnails and, since users may have hundreds of thumbnails in their files and folders, this exclusion makes sure that only your photos are in the Photos tab.

 

That doesn't mean that you cannot have these files on Dropbox though.

 

You can still upload small photos or .pngs to your Dropbox folders from a device and they will appear on your desktop app and in the correct folders on the website.

 

I hope this helps to some extent, but let me know if you have any other questions. Cheers!

Badtrampers's avatar
Badtrampers
Explorer | Level 4
6 years ago

Lusil, Thank you for providing me with this information. May I ask where you found this? I have searched the internet but have not been able to find any guides concerning this topic.

Do you happen to know why .png files uploaded via the backup feature in the dropbox app show up? Is there any way to override the exclusion and make certain .png files visible (as it would appear the backup feature does)?

I tend to sort my images by the device that which has captured them. This makes the Photos tab incredibly useful when I instead want to view all photos sorted by date. I could of course convert my .png images to .jpg before uploading them but due to the fact that some .png files do show up this seems like somewhat of a band aid.

 

I truly appreciate you taking the time, this one I can't seem to be able solve on my own!

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