Forum Discussion

Aiman_Basir's avatar
Aiman_Basir
New member | Level 2
7 years ago

.xlsx files are supported but something went wrong.

.xlsx files are supported but something went wrong.  This came up when a file is shared with me. Plus, It's nowhere to be found in my Dropbox file.
Dropbox Plus
Share
Third Party Integrations
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Aiman_Basir, kindly note that in order for spreadsheet the preview to work, your .xlsx file must be smaller than 40 MB size limit. Would you mind checking back to see if that’s the culprit that prevents you from viewing the file in question as expected? 
 
Please have a look at my suggestion at your earliest convenience & let me know how you get on with that or if I’ve misunderstood your question in any way on our discussion here & we’ll take it from there. Thanks! 
Aiman_Basir's avatar
Aiman_Basir
New member | Level 2
7 years ago

Hi Jane,

The spreadsheet's size is only 26.5MB. 

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!