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Zandiver's avatar
Zandiver
Helpful | Level 5
3 years ago

1.84 GB mp4 sync stuck on "finalizing" during website upload

My iMac keeps freezing because it's having problems uploading and syncing a 1.84 GB mp4 file. I have v175.4.5569 of the desktop app installed. This has been going on for 3 days now. I've checked my p...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try renaming the file and moving it to a different folder in your Dropbox folder?

 

If you're not seeing any icons in Finder, could you try these steps?

  • Zandiver's avatar
    Zandiver
    Helpful | Level 5
    3 years ago

    Okay, I have moved the file to a different folder and renamed it. The desktop app says it is updating, but Finder shows nothing, i.e. no icons.

     

    I updated System Settings > Privacy & Security > Full Disk Access and toggled Dropbox on. But I was a bit too fast and clicked Restart Now instead of Later. When I went to Accessibility there is no Dropbox option 😞

     

    Device date & time is perfect, and everything else checks out okay too.

     

    What next?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Zandiver, sorry to jump in here.

       

      Have you tried quitting the Dropbox application and then restarting it from your Applications folder?

       

      If you haven't already, make sure to restart the computer too.

      • Zandiver's avatar
        Zandiver
        Helpful | Level 5
        3 years ago

        I tried quitting the desktop app, then restarting my iMac. Dropbox is still "updating" the file. All other files sync okay, it's just that one file that's a problem. I have moved it to a different folder and renamed the file, but still it won't sync. I can play the video on my local system, but for some reason it just won't sync to Dropbox. I'm lost for ideas and hope one of you bright people will come up with a solution, or ways I can troubleshoot it.

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