Forum Discussion

knorthofwest's avatar
knorthofwest
Helpful | Level 5
7 years ago
Solved

34 files stuck syncing for days

Hi there, I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account. I have never had any issues like this with dropbox before, but all of th...
desktop
sync
  • knorthofwest's avatar
    knorthofwest
    7 years ago

    Hi Lusil ,

     

    Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

    So strange!

    Thanks again,

    Krista

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey again, JoergEss. 

In general, updates to our latest versions include performance and security enhancements. 

Although I can't exactly pin-point the current ones, keep your peeled in case our team updates the relevant thread with the relevant information. 

Hope this helps to some extent!

JoergEss's avatar
JoergEss
Collaborator | Level 8
7 years ago

I'm getting nervous because since last wednesday nobody is answering me ...

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!