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knorthofwest's avatar
knorthofwest
Helpful | Level 5
7 years ago
Solved

34 files stuck syncing for days

Hi there, I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account. I have never had any issues like this with dropbox before, but all of th...
desktop
sync
  • knorthofwest's avatar
    knorthofwest
    7 years ago

    Hi Lusil ,

     

    Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.

    So strange!

    Thanks again,

    Krista

mymgraphics's avatar
mymgraphics
Helpful | Level 5
6 years ago

Can I ask you how you found the illegal character? I am stuck at syncing 5 files and I know one of those must have the same issue you had. Is there a way to look up the files that are stuck so I can rename them?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey mymgraphics, thanks for nudging us here!

For now, you can manually check for any incompatible characters your files may contain by navigating to a path, pressing Ctrl + F (Windows) or Command + F (Mac), and entering one of the characters from this list. 

I understand that this may not be the ideal reply you were looking for, but I do hope it helps to some extent. 

Let me know if you have any other questions or if there's anything else I can do to help. Thanks! :grin:

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