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Soo Li's avatar
Soo Li
Explorer | Level 3
6 months ago

A shared view-only link will not work as users have to log in and request access

I have tried this for hours and hours and it will not work.  I have tried the app and the desk top version.  I am doing everything correctly.  Make a link for viewing only, set my password, set expiry date and copy the link.  When the link is copied into my email and sent to the designated person.  They are prompted to login to dropbox.  They should be able to open the link in the email with NO dropbox account.  If they happen to login into dropbox then they are forced to request access.  I will not under ANY circumstances approve access and this changes them from link only viewing that is not downloadable or editable to being allowed to do whatever they want with the entire folder.  As with other folk on the forum, I have cleared cookies and there is no placed for them to X out of the prompt to login.  How do I correct this as I have a limited amount of time to send this off.  If I change to one drive or Google Drive they rearrange all of my documents.    I do NOT want to SHARE and I do NOT want to INVITE.  As both of these allow them additional access to documents that MUST be controlled.  I have also read on the forum it can be a software glitch.  Why is it glitching for hours and days and weeks on end!  I just finished paying for another month of professional and it does not allow me to do what I need to do and should be able to do.  This is becoming a waste of my time and money.

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Soo Li!

    Just circling back to check if you had a chance to see Jay's reply above.

    Let us know if you still need help with this or if it was resolved, feel free to let us know what you did to resolve it.

    Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Soo Li, thanks for bringing this to our attention.

    Could you try to open the shared link yourself on an incognito/private browsing window (meaning you're not logged into any Dropbox account) and see what options you get?

    There should be an option to log in to a Dropbox account, however, beneath that prompt, there should also be an option to view the link on the website instead.

    This will help me to assist further!

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