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larsd888's avatar
larsd888
New member | Level 2
10 months ago
Solved

A subfolder is visible on the web, but not on my PC, why?

A team member created a subfolder B, under team folder A. I got the link, can view it on web, also checked in my sync settings on PC, but for some reasons, this one folder is not showing on PC.  I ...
Shared Folders
sync
windows
  • Jay's avatar
    Jay
    10 months ago

    Hi larsd888, thanks for bringing this to our attention.

    Is your team member using a Mac device? Does this folder contain any invalid characters for Windows, such as a : or | symbol?

    You can see a list of characters that aren't recommended for use in any folder or file names. Try renaming the folder without the symbol, if any exist, and it should sync to your machine.

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi larsd888, thanks for bringing this to our attention.

Is your team member using a Mac device? Does this folder contain any invalid characters for Windows, such as a : or | symbol?

You can see a list of characters that aren't recommended for use in any folder or file names. Try renaming the folder without the symbol, if any exist, and it should sync to your machine.

Keep me updated with any progress!

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