Forum Discussion

louisa4's avatar
louisa4
New member | Level 2
3 years ago

Access to shared file lost

I have lost access to a shared file on Dropbox. Every time I try to access the file via the email link I've been using, it just says "For some reason that did not work" (translated from German) along...

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!