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AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
5 years ago

Accessing folder shared to secondary email

Hello,   I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the screenshot AnnieZ900! 

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

Also, have you verified the secondary email as well?
AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
5 years ago

I confirmed that the spelling is correct, and the secondary email has been verified.

 

I tried to create a new account with the secondary email (I know, that's probably bad!), and Dropbox said there was already an associated account. I tried to reset the password, but I never got a reset link emailed to either account. I can still log in normally with the primary account. 

 

Thanks for your help, Lori! It's much appreciated!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey AnnieZ900, thanks for the reply. 

    Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 

    Cheers!
    • AnnieZ900's avatar
      AnnieZ900
      Explorer | Level 3
      5 years ago

      That would be great! How should I share my contact info? 

       

      Thank you Lori! 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Happy Wednesday AnnieZ900! 

        I've reached out to your Community related email and I'll be happy to talk to you there.
    • carlosp's avatar
      carlosp
      New member | Level 2
      3 years ago

      Hi, I'm having the same issue. I have a secondary email setup and a folder was shared to that one. When I try accessing it, I get the error message that I need to request access with my primary email. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi carlosp, are you certain that they sent the email to the correct address? Does the shared folder not appear on this page on your account?

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