Forum Discussion

Moritz K's avatar
Moritz K
Explorer | Level 3
5 years ago

Accidentally synced all my computer files to Dropbox

Please HELP me...   Im new to dropbox and have accidentally upload (synced) all my datas. Now my porgramms cant find the path of the folders. Is there a posibility to get my Data back on my PC?
Computer Backup
desktop
sync
Carol G.1's avatar
Carol G.1
Explorer | Level 3
3 years ago

The steps you sent me to has one big problem. It says click the dropbox icon and select the Sync & Backups tab. There isn't such a tab!  What do I do now?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Carol!

 

If you click on the Dropbox icon, then on your initials/profile pic and then on 'preferences', do you see it?

  • Carol G.1's avatar
    Carol G.1
    Explorer | Level 3
    3 years ago

    Every answer I get tells me to click on the 'burger icon'. I don't see such an icon. Maybe I should try MacDonalds (frustrated joke)

    I've found a page with the backups listed with checkboxes beside each one. Above the list is a download icon. If I click on it, will it give back my files and cancel backup?

  • Carol G.1's avatar
    Carol G.1
    Explorer | Level 3
    3 years ago

    I've done that that and I get a box with a list of links --  view sync issues, snooze notifications.  I've clicked all those links and no ref to backups.  No burger. This is making me very nervous. I need all that info,etc back on my computer,and I must not lose anything!  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      After clicking on your initials/profile pic, you'll need to click on 'preferences'; do you get this option?

      • Carol G.1's avatar
        Carol G.1
        Explorer | Level 3
        3 years ago

        es, I've done that before and clicked on Backups. There's an option for Manage backups but when I click on it, opens a Welcome to Backups Let's get started. Sorry to bef taking up so much of your time. I'm really feeling dense about this.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!