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jthomson99's avatar
jthomson99
New member | Level 2
3 years ago

All of the sudden I can't attach files from Dropbox in emails

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder s...
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vivavie's avatar
vivavie
Explorer | Level 3
3 years ago
I use Google for my emails and I have DROPBOX APP where I have all my documents and file thanks for ypur help
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey vivavie, sorry to jump in, but could you clarify how large is the file you're trying to attach in your email?

 

Also, are you able to do this normally through a web browser instead of the mobile app? 

  • vivavie's avatar
    vivavie
    Explorer | Level 3
    3 years ago
    Hello the document is usually one or two pages I never attached heavy file. Before it was pretty easy to do the operation and now it doesnt work i do not understand thanks for your help best regards
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi vivavie, please could you confirm exactly what program you are using to access your emails. Is it the Gmail app, the iOS Mail app, or the Gmail site?

       

      When you want to attach files, what exactly happens? A screenshot of this would be greatly appreciated in your next reply.

      • vivavie's avatar
        vivavie
        Explorer | Level 3
        3 years ago
        I am using Gmail on my phone and I got the reply below when trying to upload a document from dropbox :
        impossibity to attach the document
        Like i wrote in à previous message i did not fond the way to send you the screenshot thanks Best regards

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