I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Black and White scan setting. I have viewed the documents on other devices in other apps and the problem is the file that the Dropbox scanner creates. I have tried other scanning apps on the device and the scans are fine. Has anyone else observed this problem? If so, is there a solution?

Same problem. Scans on Android device are pretty much unusable after the update. Regardless of type if scan all images come out blurry. Also why is there a timer that takes photos? Can we not do it ourselves just like every other scan app? Thanks

I am also having the exact same issue. Dropbox support prematurely closed my case on this, which wasn't helpful.I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.Quite frustrating.

Nothing I have tried has fixed this pixel distortion issue. Even trying to revert back to an old version of the app does not fix it. Is there an official fix yet?

Hi Walter, I feel good reading for the first time these lines. Keep us posted of evolution for this troubleshooting.

Android Scanner Creating Pixelated PDFs

31 Replies

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Megan
Dropbox Community Moderator
4 years ago
Hi AL08, welcome to our Community!

Would you be able to send me a screenshot of how your files look after you scan them? Also, which Dropbox version do you have installed on your mobile?

Keep me posted, and we'll take it from there.
sashk0
Helpful | Level 5
4 years ago
Hi!
I have just encountered the same problem. It seems that the latest update has broken document scanning in my Android Dropbox application 😞

It is creating low-resolution pixelated scans in b/w to pdf. Pages look as if they were created straight from low-res preview pages which you use for reordering.

Here is an example screenshot from PDF :
Walter
Dropbox Community Moderator
4 years ago
Hi sashk0, sorry to hear about this.

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

Have you tried clearing the app's cache since you first noticed this?
sashk0
Helpful | Level 5
4 years ago
Hi!

Android version: 11 (RKQ1.200862.002) / MIUI 12.5.4
Dropbox app version: 304.2.4

I've just cleaned cache - it didn't solve anything.
Walter
Dropbox Community Moderator
4 years ago
In that case, could you completely uninstall the app and re-install it anew to see if that makes any difference?

Keep me posted sashk0
737NG
New member | Level 2
4 years ago
Same problem. Scans on Android device are pretty much unusable after the update. Regardless of type if scan all images come out blurry. Also why is there a timer that takes photos? Can we not do it ourselves just like every other scan app? Thanks
sashk0
Helpful | Level 5
4 years ago
It didn't help.
Dropbnox has introduced that bug it in one of the updates and yet haven't fixed it. It persists!
delete/reinstall and clear cache doesn't help
Megan
Dropbox Community Moderator
4 years ago
Hello all, happy Monday!

If you have an open ticket with our Support, feel free to share it with me, so I can locate it on the system. Otherwise, I'd be more than happy to open one on my end for you, just let me know if that'd be okay.

Keep me posted!
Drjohngtherapy
New member | Level 2
3 years ago
I am also having the exact same issue. Dropbox support prematurely closed my case on this, which wasn't helpful.
I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.
Quite frustrating.
Walter
Dropbox Community Moderator
3 years ago
Hey Drjohngtherapy, sorry to hear about this.

Since you've contacted our Support team about this, could you share your ticket ID in order to look it up in our system?