Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
PhantomRick
6 years agoExplorer | Level 3
Android scratch folder disappeared
Hi, I have been using dropbox for a while to sync audiobooks between my pc & phone (S9+). After a phone restart today, the scratch folder & all files are missing. I tried redownloading the files & dro...
- 6 years ago
Hi PhantomRick, this is due to a recent change in the Android app, which you can see more details about here.
PhantomRick
6 years agoExplorer | Level 3
Okay. I don't remember the file structure exactly, because I set the player library a while ago. When I change my audiobooks on the pc & the pc app finishes syncing, I then go to the phone app, select all files & "make available offline", to which the individual files are then one by one download. After all selected files are downloaded, they are then marked with a green down arrow.
I cannot set the folder "Make available offline" because I would need to upgrade for that option & 2Gb is sufficient for my needs.
So far you have criticised the terminology I have used & told me how I doing it wrong. Please let me know how I can make this work so I can find the files locally on my phone & set the directory in my audiobook player to see those files.
This shouldn't be that complicated.
I cannot set the folder "Make available offline" because I would need to upgrade for that option & 2Gb is sufficient for my needs.
So far you have criticised the terminology I have used & told me how I doing it wrong. Please let me know how I can make this work so I can find the files locally on my phone & set the directory in my audiobook player to see those files.
This shouldn't be that complicated.
Здравко
6 years agoLegendary | Level 20
Android/data/com.dropbox.android/files/[user id]/scratch 🤔
Did you check there or not yet? Check it!
- PhantomRick6 years agoExplorer | Level 3Yes. Both internal & external.
Android/data/com.dropbox.android/files/ is empty on the external sd card, Android/data/com.dropbox.android/ is empty on the internal storage.
There is no [user Id] folder.- Здравко6 years agoLegendary | Level 20
[user id] should be something like 'u235631156', not literally the same.
Anyway... If the 'files' folder is empty, I can't say anything more. Sounds very strange! As a last resort you can try application reinstall.
- PhantomRick6 years agoExplorer | Level 3Tried that. I said that in my original post.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!