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PhantomRick's avatar
PhantomRick
Explorer | Level 3
6 years ago
Solved

Android scratch folder disappeared

Hi, I have been using dropbox for a while to sync audiobooks between my pc & phone (S9+). After a phone restart today, the scratch folder & all files are missing. I tried redownloading the files & dro...
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  • Jay's avatar
    Jay
    6 years ago

    Hi PhantomRick, this is due to a recent change in the Android app, which you can see more details about here.

Здравко's avatar
Здравко
Legendary | Level 20
6 years ago

Android/data/com.dropbox.android/files/[user id]/scratch 🤔

Did you check there or not yet? Check it!

PhantomRick's avatar
PhantomRick
Explorer | Level 3
6 years ago
Yes. Both internal & external.

Android/data/com.dropbox.android/files/ is empty on the external sd card, Android/data/com.dropbox.android/ is empty on the internal storage.

There is no [user Id] folder.
  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago

    [user id] should be something like 'u235631156', not literally the same.

    Anyway... If the 'files' folder is empty, I can't say anything more. Sounds very strange! As a last resort you can try application reinstall.

    • PhantomRick's avatar
      PhantomRick
      Explorer | Level 3
      6 years ago
      Tried that. I said that in my original post.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hi PhantomRick, this is due to a recent change in the Android app, which you can see more details about here.

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