Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bopost's avatar
Bopost
Explorer | Level 4
3 years ago
Solved

App does not sync

Hi, after updating to macOS Monterey Version 12.6.2, the desktop app shows that it is indexing the 21 files in my Dropbox, but nothing happens??
desktop
Mac
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, so uninstalling and reinstalling the app, helped this time, right?

     

    That sounds great, Bopost! I'm glad to see that this worked for you and that the issue is now resolved. 🙂

     

    Have you had a chance to try this or any of the steps in this thread, terra bella?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for us Bopost - much appreciated.

 

Since none of the steps outlined in the relevant Help Center article helped, could you try finding which files are still syncing in your Dropbox folder by their syncing icons?

 

If you find the ones with the blue syncing icon on them, you could could try moving out of your Dropbox folder and then back in.

 

Let us know how it goes!

Bopost's avatar
Bopost
Explorer | Level 4
3 years ago

There are no files or folders wit a blue syncing icon on them - they all have an empty cloud icon on them. Here is a screenshot of the Dropbox folder.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to insist on this, Bopost, but if you open your folders, do you perhaps see syncing icons on your files there, that would indicate that they're the ones indexing, so you can try Walter's suggestion above?

    • Bopost's avatar
      Bopost
      Explorer | Level 4
      3 years ago

      All files i all folders look like this.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Bopost, those icons do not look like Dropbox syncing icons. Are you running any other 3rd party apps that might be monitoring your files, like other cloud apps or services or antivirus etc.? 

         

        If so, could you have a look at the information shared here and let us know if it helps in your case? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!