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Bopost's avatar
Bopost
Explorer | Level 4
3 years ago
Solved

App does not sync

Hi, after updating to macOS Monterey Version 12.6.2, the desktop app shows that it is indexing the 21 files in my Dropbox, but nothing happens??
desktop
Mac
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, so uninstalling and reinstalling the app, helped this time, right?

     

    That sounds great, Bopost! I'm glad to see that this worked for you and that the issue is now resolved. 🙂

     

    Have you had a chance to try this or any of the steps in this thread, terra bella?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bopost, those icons do not look like Dropbox syncing icons. Are you running any other 3rd party apps that might be monitoring your files, like other cloud apps or services or antivirus etc.? 

 

If so, could you have a look at the information shared here and let us know if it helps in your case? 

Bopost's avatar
Bopost
Explorer | Level 4
3 years ago

Nothing changed - I also looked at the firewall settings, and the Dropbox app is allowed access. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bopost, let's try one more thing!

     

    I'd appreciate it, if you could restart your device, and once it's up and running again, you could then force quit any other, third-party apps running (such as Box etc.), and only leave Dropbox on. 

     

    Do you notice the same behavior then?

  • Bopost's avatar
    Bopost
    Explorer | Level 4
    3 years ago

    Hi Megan,

     

    yes, it´s still the same.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for trying, Bopost. 

     

    May we reach out to you via email, so we can look further into this?

  • Bopost's avatar
    Bopost
    Explorer | Level 4
    3 years ago

    Yes, much appreciated

  • Bopost's avatar
    Bopost
    Explorer | Level 4
    3 years ago

    Okay, something crazy just happend.

     

    I deleeted the dropbox-app on my computer - then i logged into my dropbox account in a browser, and here I downloadede most af my files and folders to a memory-key and the deleeted from the dropbox-folder. I then loggede out of the dropbox account and logged in again, and downloadede the app to the computer and re-installed it. When it was installed, it asked for an update, wich I gave it, and now everything works perfect.

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