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Forum Discussion

yomaocorp's avatar
yomaocorp
Explorer | Level 3
2 years ago
Solved

Bandwidth limit and support options on a Dropbox team

Hello, This month, our team chose the free trial of Dropbox Business with 3 licenses. Everything was fine until today, when we shared a link with an external person to download files from our folde...
dropbox business
  • Mark's avatar
    Mark
    2 years ago

    Hi yomaocorp 

     

    Until you are actually a paid user of Dropbox Business the bandwidth limits and support options are set at the lower plan of Basic. Therefore even starting a new trial will do exactly the same thing. This is detailed at https://help.dropbox.com/share/banned-links. 

     

    You need to pay to use the services fully. Once you do it will all work and you will have the higher bandwidth limits. Note there ARE limits for downloads - just not file limits but bandwidth instead. See the link above.

yomaocorp's avatar
yomaocorp
Explorer | Level 3
2 years ago
Should I cancel the trial and start over with the business plan? I’m just worried that it will delete all the current files I’ve uploaded, which I can’t afford to lose.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

yomaocorp, even if you downgrade your Dropbox account, this shouldn’t affect the files you’ve already uploaded.

 

However, if this is the first time the ban has been applied to your Dropbox account, it should be lifted automatically after 24h have passed. 

 

If you still have issues after this timeframe, feel free to let us know here and we can further assist.

  • yomaocorp's avatar
    yomaocorp
    Explorer | Level 3
    2 years ago
    Its my second ban.
    I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      yomaocorp wrote:
      Its my second ban.
      I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?

      As I said there is no way to exit the trial I'm afraid. 

       

      The only thing would be setting up a whole new account, but, I suspect that means reuploading everything

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