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Banned for downloading a file from someone else's link. How is this possible?
Here's the sequence of events:
A link to a folder with video files was shared with me (from a business that makes video files) in a password protected folder.
I clicked to download the folder l...
Hey BygoneAutomaton thanks for the heads up!
Happy to see that your issue is now resolved!
I can also confirm that this is a legit email, since it's coming from an official Dropbox domain.
Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, BygoneAutomaton sorry to hear that and let's jump right into this!
This sounds odd indeed.
If the shared link is coming from someone else's account then you shouldn't be receiving an email stating that you may have exceeded your bandwidth limit. Your account and sharing ability shouldn't be affected either.
What happens when you follow the steps to remove the temporary suspension for your account?
While there's no way for a user to check their account's bandwidth limit, let's try something else.
If you try to create a shared link, or share a file with someone, are you able to do so?
I'd also love to have a look at the email you received about this, in order for me to have a visual. Just make sure none of your personal info is shown there.
Keep me posted, and we'll take it from there!
I was able to follow the link and remove the suspension without issue. I can create links from files in my account and other people can view them (although I don't technically know if this was ever actually restricted because I don't often do that). It seems like everything about my account is (back to) normal, but I had concerns on account of the email (screenshot below, I can provide headers if needed).
- Megan
Hey BygoneAutomaton thanks for the heads up!
Happy to see that your issue is now resolved!
I can also confirm that this is a legit email, since it's coming from an official Dropbox domain.
Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇 - Theresa
Community Manager
Hi BygoneAutomaton and welcome to the Dropbox Community 🌟. I’m glad to see all your questions were answered and resolved with Megan’s response to you ✅.
Separately, my name is Theresa, and I’m a Community Manager here at Dropbox HQ 👩💻 I love hearing how our Community members use Dropbox every day 📂✨.
I’m always fascinated by different workflows... Who knows? Your insights might lead to helpful tips to boost productivity 🚀 or even spark ideas we can share with our internal team 💡.
Looking forward to hearing from you,
T 😼 (Dropbox Community Manager)
