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UsoT's avatar
UsoT
Explorer | Level 4
2 years ago
Solved

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
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  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

UsoT's avatar
UsoT
Explorer | Level 4
2 years ago

Hello,

Sorry to drag this out again, but I've just encountered the same issue with my dropbox. I just tried to share a folder with a friend and it was flagged as Malware. There are known false positives when sharing applications coded in this particular programming language but this is the second time in a month.

Could I please have some assistance? Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey UsoT, sorry to hear that.

 

I just sent you an email, so we can take a closer look. See you there!

  • harumscarum's avatar
    harumscarum
    New member | Level 2
    2 years ago

    I have same issue; however I did not receive any email, and functionality is not restored after one week

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      harumscarum wrote:

      I have same issue; however I did not receive any email, and functionality is not restored after one week

      You need to contact support for assistance. 

       

      www.dropbox.com/support

      • harumscarum's avatar
        harumscarum
        New member | Level 2
        2 years ago

        There is no any options to contact Dropbox support unless paid plan purchased

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