Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

UsoT's avatar
UsoT
Explorer | Level 4
2 years ago
Solved

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
Error Messages
Share
Shared Links
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey UsoT, sorry to hear that.

 

I just sent you an email, so we can take a closer look. See you there!

harumscarum's avatar
harumscarum
New member | Level 2
2 years ago

I have same issue; however I did not receive any email, and functionality is not restored after one week

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    harumscarum wrote:

    I have same issue; however I did not receive any email, and functionality is not restored after one week

    You need to contact support for assistance. 

     

    www.dropbox.com/support

  • harumscarum's avatar
    harumscarum
    New member | Level 2
    2 years ago

    There is no any options to contact Dropbox support unless paid plan purchased

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey harumscarum, I hope you're doing well!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!