Forum Discussion

Kuroo's avatar
Kuroo
New member | Level 2
9 months ago

Banned for sharing, but I'm not sharing any files.

I received an email stating that I’ve been banned for sharing files over 20GB/MB, but I don’t have any files currently being shared and can’t identify which files the message is referring to. I check...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Hi :)

Do you have any links at www.dropbox.com/links ? Do you stream things to your mobile devices at all?

  • Kuroo's avatar
    Kuroo
    New member | Level 2
    9 months ago

    There are no share links, and I use desktop only. I even reset all folders and names to ensure accuracy. There is no way to see which items are being affected from the system side, which would be very helpful. 

  • Kuroo's avatar
    Kuroo
    New member | Level 2
    9 months ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey there, Kuroo, let's jump right into this!

      Just to make sure we're on the same page here, do you still face the same issue?

      Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this.

      Thanks a bunch! 

      • Kuroo's avatar
        Kuroo
        New member | Level 2
        9 months ago

        Yes it just came back today and it was trigger after I took a few screenshots and the message then pop up. I was taking screenshots not sharing them

         

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