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Block-level sync for VeraCrypt not working post 83.4.152 update
Greetings all,
After DB auto-updated to 83.4.152, I noticed that the block-level syncing doesn't seem to be detecting changes anymore for my VeraCrypt container.
Before the update, everytime I di...
Hi all, we've brought this to our team and wanted to follow up.
While we've presented a workaround: either by turning off the "preserve file modification timestamps" setting in the application or naming the file with a ".tc" or ".hc" extension, we want to be transparent about our current priorities and unfortunately, this means that we won't be able to delve deeply into this in the near future.
We're still tracking these reports, and will make sure to inform you right away of any changes.
Thanks for understanding .
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for confirming Alan R.4!
So we can look into this in more detail, we would need to continue through our Support channel. I was able to locate your ticket with our Support team and I've passed along your comments from here.
If there's anything else that I can help with from here, please let me know!
Hi Daphne unfortunatley your support team have just sent through a rather patronising email (below) that tells me what container files are. I'm well aware of what they are and they don't seem to have read this thread. Can you please escalate the issue to more senior tech support and ask them to actually read through this thread and come up with a fix? It used to work fine, it stopped working last year and lots of us clearly are having the same issue. As a paying Dropbox customer I must say I'm very disappointed with the level of support received thus far.
Container or package files look like regular files if you look at them on your computer, but they're actually wrappers that contain other file types inside of them including those necessary for the associated application to open them correctly. Those files are needed for the application to run properly and load all the components that the file requires.
If you take a look at those files in the Dropbox website or from a different operating system, in case they have already been synced, they resemble a folder (or directory) containing all the files that I mentioned before. This is not a problem, it's just the way those files are saved.
These files could be created from several different applications such as word processors, photo, video or music editors, backup apps, or any other software. Please note that those files can only be opened correctly when you use the application that created them originally and the files inside of them haven't been modified manually. In other words, Dropbox will sync those files exactly as it receives them, but it is not responsible for opening or editing them and you will still need to have the appropriate software on your computer to do so, just as with files from any other source. If the files inside the container or package were modified manually, you may receive error messages when attempting to open them even if you're using the proper application.
For more information about them or if you're having problems with them, I’d recommend contacting the customer support organization of the product you used to create those files.
- Lusil
Dropbox Staff
Hey everyone, thanks for your ongoing reports on this, and I'm sorry to hear about your frustration.
I understand how important this is for you, however, due to account-specific information that may be necessary to troubleshoot accordingly and to make sure that we cover as much basis, we have to continue via email for now.
For this reason, you can submit a ticket from this page or, if you have any trouble doing so, just give us another nudge and we'll send one for you.
If you have sent our team a ticket already, please let us know the ID (eg. #1234567) associated with it to pass your comments along to the member of the team reviewing this matter for you.
Thank you for your time and effort!
really? " account-specific information that may be necessary to troubleshoot"
it seems to me that dropbox has not or is not willing to understand the problem
there is nothing account specifc here, just install veracrypt, create a dummy container, set the flag not to update the file timestamp
and observe that it does not sync
