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bph2019's avatar
bph2019
Helpful | Level 6
7 years ago
Solved

Block-level sync for VeraCrypt not working post 83.4.152 update

Greetings all, After DB auto-updated to 83.4.152, I noticed that the block-level syncing doesn't seem to be detecting changes anymore for my VeraCrypt container. Before the update, everytime I di...
desktop
sync
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, we've brought this to our team and wanted to follow up.


    While we've presented a workaround: either by turning off the "preserve file modification timestamps" setting in the application or naming the file with a ".tc" or ".hc" extension, we want to be transparent about our current priorities and unfortunately, this means that we won't be able to delve deeply into this in the near future.


    We're still tracking these reports, and will make sure to inform you right away of any changes.


    Thanks for understanding .

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey everyone, thanks for your ongoing reports on this, and I'm sorry to hear about your frustration. 

 

I understand how important this is for you, however, due to account-specific information that may be necessary to troubleshoot accordingly and to make sure that we cover as much basis, we have to continue via email for now. 

 

For this reason, you can submit a ticket from this page or, if you have any trouble doing so, just give us another nudge and we'll send one for you. 

 

If you have sent our team a ticket already, please let us know the ID (eg. #1234567) associated with it to pass your comments along to the member of the team reviewing this matter for you. 

 

Thank you for your time and effort!

nei a.'s avatar
nei a.
Experienced | Level 11
6 years ago

really? " account-specific information that may be necessary to troubleshoot"

 

it seems to me that dropbox has not or is not willing to understand the problem

 

there is nothing account specifc here, just install veracrypt, create a dummy container, set the flag not to update the file timestamp

and observe that it does not sync

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