Forum Discussion

besser26's avatar
besser26
Helpful | Level 6
3 years ago

Blue circle, but says I'm synced

There's a blue syncing circle showing next to my Dropbox folder, but the dropdown menu says I'm synced, and all the folders inside the Dropbox folder have a green check mark. Why is it showing a blue...
desktop
sync
besser26's avatar
besser26
Helpful | Level 6
3 years ago

Hi. Thanks for the reply! I deleted all DB from my computer, restarted, reinstalled DB, and it seems to be working correctly right now. Can you tell me why that kind of thing happens in the first place?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi besser26, sorry to jump in here! 

 

It seems there might have been a momentary hiccup or slow update to what the syncing status is, and what the app shows.

 

A restart should do the trick, but if you notice the same behavior in the future, let me know. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!