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Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos fo...
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi all - thanks for flagging this with us and providing your feedback too.
After investigating, we are limited on working on a solution at this time, as it likely involves third party operations, we'll update you if we have more insights on this.
I have to say that this problem is hugely annoying! I use Google Photos, Flickr, and Dropbox all for photos uploads on my Android phone and my wife's iOS phone. Google Photos, Flickr, and Dropbox all work perfectly on Android. I have never had an issue there. Never. On my wife's iOS phone, Google Photos, and Flickr work perfectly - every single time. New photos are uploaded with only a few minutes lag. As for Dropbox on iOS - it has never worked correctly as far as automated uploads. I have completed every single suggested action to try to resolve it - nothing fixes the issue. There is obviously a product defect here.
So it is quite obvious that Dropbox has an issue with iOS. Other apps on iOS do this just fine so Dropbox really needs to fix this or they are about about to lose a couple of customers. I have watched people complain about this for years and Dropbox has yet to fix it.
I have some automation build around the dropbox uploads but I now plan on reworking that as I just can't rely on Dropbox to fix this problem.
