Forum Discussion

dal72's avatar
dal72
Explorer | Level 4
4 years ago

Camera Upload stopped happening since Mac Ventura

Hi, I recently upgraded to the latest MacOS Ventura. Since the upgrade, Dropbox has stopped syncing my Canon camera (EOS R) when plugged into my Mac. It used to be that the new images would be copie...
Camera uploads
desktop
sync
danieliversen's avatar
danieliversen
Explorer | Level 4
3 years ago

Hi Hannah ,

 

I'm on version 172.3.7425 and it said "Up to date" and then for the first time in a very long time it now says "Importing photos..."! - your message must have brought good luck for a while! 🙂 Any idea what might have changed or why the hiccups for so long? Related, I was just seeing what it might be uploading and noticed that I don't have the "Camera Uploads" folder on my computer right now, I must have "Select Sync"'ed it away from this particular Mac (it's on the other one that had the same issues though). Does that mean, since it looks like it's working now, that it uploads the Photos and Videos straight up to Dropbox instead of putting them on the local Camera Uploads folder to be uploaded?

 

UPDATE: 30 mins later or so (it said it had 1 hour or so to go for the sync) my Dropbox client crashed on the Mac and didn't self recover. I'll restart and see what happens.

 

Thanks!

Daniel

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for getting back to me, Daniel!

 

Hmm, this is quite tricky, to be honest.

 

Do you see the newly imported photos in the Camera Uploads folder in your account online?

 

Or do you perhaps see a new Camera Uploads folder created in your Dropbox folder?

 

Yes, please let me know what happened after you restarted.

 

Thanks!

  • danieliversen's avatar
    danieliversen
    Explorer | Level 4
    3 years ago

    There's no new Camera Uploads folder created on my computer (which I guess is good?). From what I can seemingly tell on dropbox.com I don't see any new photos or videos uploaded (latest date stamped one was from 8 hours earlier which was probably the iOS app) - so I don't know what the Dropbox app was doing when it said "importing photos.." and that there was an hour left, and/or whether it was like many months ago when somehow some uploads were silently failing on the iOS app backup/upload and the desktop app was uploading those missing files..

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I see. Strange, indeed.

       

      If you now add the Camera Uploads folder back through the selective sync settings and plug your phone in again, what happens?

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