Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SGKarp's avatar
SGKarp
Helpful | Level 6
7 years ago
Solved

Camera uploads has a stuck photo

For weeks now, Camera uploads has a message at the top: Camera uploads (1 left) Couldn't upload photo. Tap for more info. Tapping just gives me the generic help page, which is oriented toward comp...
Camera uploads
Error Messages
Mobile
Share
  • Lusil's avatar
    Lusil
    7 years ago
    Sorry to hear that, StephenRD. 
     
    Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
     
    At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:
Tara F.4's avatar
Tara F.4
Helpful | Level 5
7 years ago

OMG.  Skipped all the other "suggestions" about deleting cache, app, etc and just did a screenshot.  That triggered restart of upload.  Had 4 that wouldn't upload and the options offered were delete or don't upload - as noted above, NOT HELPFUL!  They were all video files.  Had to do a screenshot after each one (didn't matter what the screenshot was) and then one more would load. One file was problematic and kept failing no matter that it was being done over home wifi.  So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded.  Dropbox folks - What is going on ??  I've also noted that camera uploads often doesn't happen automatically as it should (used to) unless I open that folder on my phone...

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Tara F.4, 

Since you mention:

Tara F.4 wrote:

So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded.

This generally indicates that there could be a problem with the WiFi network connecting to your device and would recommend to reach out to your ISP. 

However, in order to ensure troubleshooting, could you please confirm for me if you've tried enabling camera uploads from a different WiFi? 

Let me know what you find! 

  • Mr-B's avatar
    Mr-B
    Helpful | Level 6
    7 years ago

    As I and others have found the issue is clearly with Dropbox as it needs a "kick" in terms of taking a screenshot or switching between perfectly functional networks to make it upload again. And this thread is us "reaching out to you"!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!