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KenDavis's avatar
KenDavis
New member | Level 2
8 years ago
Solved

Camera Uploads not running automatically

I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos.  This has been the case for some time, but i'm sure that this happened aut...
Camera uploads
Mobile
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Hi there KenDavis!
     
    A first step to this would be to ensure that camera uploads is enabled. Could you please check if by toggling the option off-on and see if that makes a difference at all? 
     
    I’d also kindly recommend having a look at this Help Center article which includes some steps and info on troubleshooting issues with camera uploads - maybe one of them might just do the trick. 
     
    Furthermore, it could you be possible that the version of your Android allows power saving mode to close some apps from running after a certain period of time - could it be such a case? 
     
    If you’re still experiencing some trouble with this, could you please make sure if this only occurs on Wi-Fi or if you’ve tried uploading via cellular data? Could the uploading be affected by your device’s battery? Do camera uploads initiate during charging? 
     
    Let me know of any updates on the matter! :nerd:
David K.124's avatar
David K.124
Helpful | Level 6
8 years ago

I've been having the same problem. Thanks for the suggestion, I'll give it a try. You can also go into the settings for Dropbox and turn "camera uploads" off and then on again. That seems to kickstart it, at least for a little while.

I was going to open a ticket with Dropbox support, but the Zendesk support site won't let me open any new tickets, although I can still see tickets I've opened in the past. Doesn't Dropbox provide technical support any more, or is that just for Business accounts?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for the detailed info here, KenDavis! When you’ve got more info on this, don’t hesitate to get back to me and let me know how it went. 
 
You can contact our Support team, David K.124, as this is available for all users - we’re here to help after all.
 
If you’re having an issue submitting a ticket, have you tried switching browsers? Maybe that will do the trick. 
 
Let me know if you need any further assistance nonetheless and I’ll make sure to get back to you as soon as possible. Cheers! :innocent:

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