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Camera Uploads not syncing in background when DB APP is off
My photos don't continue to sync in the background with my computer when the App is off on my phone. My understanding is that it is supposed to continue syncing while I am doing other things - it do...
I'm still not sure exactly what the threshold distance is to activate background uploading, but I have tested and confirmed that it works as-advertised. I drove to a local establishment today that was about 1/2 mile away and checked "camera uploads" on my PC when I got back. The test photo I took last night had uploaded and was present.
Thanks,
Dennis
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the speedy response and screen-grabs Dennis!
Can you also send me a screenshot of your iCloud Photo settings?
You can find this by opening the “Settings” app on your iPhone or iPad, then tapping “iCloud,” and then “Photos.” (Note: These are settings for your device, not the Dropbox app.)
In addition, are you significantly changing locations when uploading via the camera uploads feature and the app is not in the foreground so as to keep the app active?
If you've plugged your phone into your computer, you could also import them using the desktop app. You might need to change the automatic camera uploads import preferences though as follows:
• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
• Select "Preferences".
• In the window that appears, click on "Change AutoPlay Settings".
• In the AutoPlay settings, scroll down and choose the mobile device you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
• Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing (according to your needs).
Let me know how it goes!
1) iCloud photo settings
[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED].
2) I have the phone plugged in and lying on my desk - not moving right now except to pick it up and look at it from time to time. When you say significantly changing locations, what distances are we talking about?
3) I'll try what you suggested on the desktop app, but I was hoping to set this thing one time and forget it - thus the need for uploading in the background via wifi while doing other things around the office and/or home.
Thanks,
Dennis
- Rich
Super User II
Dennis01 wrote:
When you say significantly changing locations, what distances are we talking about?
Apple only allows applications to remain active in the background for a few minutes. To get around that, Dropbox uses a change in your location as a trigger to wake up and get more background time. This is why Dropbox needs access to Location Services.
I don't know that there are any documented distances, but it's not as simple as moving the device a few feet. Typically it would involve changing actual locations. It's likely whatever distance iOS determines is significant enough to register a change in physical location, at which point it wakes up Dropbox.
Thanks for that information. I've tested the "background" uploading via "moving" scenario by taking a photo and moving a short distance. That didn't work, so that may not have been enough. I'll take a couple more and change locations by larger distances to see what happens. I'll let you know, and thanks again.
Dennis
