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Forum Discussion
Camera Uploads not uploading certain photos and videos
Dropbox hasn't uploaded some of a number of recent photos and videos, but says its all done. Its only in the last couple of weeks. I uninstalled and reinstalled app and have manually uploaded files b...
Have you had any luck with this? I have been having the same issue for about three weeks. Specifically, new videos will sync with camera upload but photos will not. The last photo that synced was on 4/28/21 and since then no new photos have been synced. I have just tried clearing the cache but that has not worked. I'm not sure if this is timed with the iOS update or with the most recent dropbox app update but it's a recent issue. (using iPhone 12 pro, 512gb, OS and dropbox app all fully updated).
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey mgnute, thanks for nudging us on this.
Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps?
Also, disabling iCloud uploads has helped some users with this, so I'd try that as well.
Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps?
Also, disabling iCloud uploads has helped some users with this, so I'd try that as well.
Hi Dropbox team,
You probably noticed I started another similar thread too -- but having to delete/reinstall the app almost on a daily basis is NOT a solution at all. Like a couple of other users reported same issue with Camera Upload here, it started to happen since March 2021. It's logical to say some changes/updates took place around March were possible causes. I really hope your dev team can take a closer look.
Cheers guys.
- MeganHappy Monday OO_skyline_OO, I hope you're well!
Would it be okay for me to reach out to you via email, so we can have a closer look at your Camera Uploads?
Let me know, and I'll be happy to do so.
