Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

LiftingUnicorn's avatar
LiftingUnicorn
Helpful | Level 5
5 years ago

Camera Uploads not uploading certain photos and videos

Dropbox hasn't uploaded some of a number of recent photos and videos, but says its all done. Its only in the last couple of weeks. I uninstalled and reinstalled app and have manually uploaded files b...
Camera uploads
Mobile
sync
ChipMulligan930's avatar
ChipMulligan930
New member | Level 2
5 years ago

New iPhone 12 with latest update. Same issue. Workaround until they get this fixed. Select the photos that will not back up and duplicate them as still photos (not live). They will start to back up. Then you can just delete the duplicate photos from your camera roll

 

  • dran's avatar
    dran
    New member | Level 2
    5 years ago

    has anyone found a solution to this? dropbox seems to randomly select photos from phone to upload. how am i supposed to trust this system to back up my stuff.!? 


    it seems to be working ok now but is there a way to get it to retrospectively uploading all the previously missed content?

    • Kitkat74's avatar
      Kitkat74
      New member | Level 2
      5 years ago

      Hello, has anyone found a solution? I have been reinstalling and restarting my phone many times these last few days, but now, even doing that won't work, and my recent photos/videos won't upload at all.

      I am not on IOS but on Android so it cannot be because of an IOS update...
      Thanks in advance!

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hi Kitkat74, welcome to our Community! 

        Can you let me know the OS and Dropbox version you have installed to your device? 

        Also, have you tried disabling your Camera uploads, and then re-enabling them? 

        Let me know more!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!