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LaEi's avatar
LaEi
Helpful | Level 6
10 months ago
Solved

Can I link my old Dropbox folder again to my account after moving to a new device?

I am a DropBox Pro user since many years. Lightning destroyed my W7 PC where I had a partition 😧 with a folder named DropBox. The folder was replicated and syncronized with the DropBox cloud.

Now I have a W10 PC without any partitions, only C:. My whole local DropBox folder content survived and is available here. I have installed DropBox but how do I now go about to synchronize files and folders between the cloud and the PC?

  • Hi Nancy, checking the syncing icons next to file names what i could not do up to now, there were only the dreaded Xes. Now however, I have taken the drastic measure and simply uninstalled onedrive, and that seems to have cured this problem. So, for the moment at least, DropBox is starting to look familiar again. Next will be to change the local DropBox location from C:\Users\.... to somewhere else more convienient. Many thanks for you all for your help solving this 😃

19 Replies

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  • LaEi's avatar
    LaEi
    Helpful | Level 6
    10 months ago

    Hi,

    this is what it looks like.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for that, LaEi.

     

    One more thing I'd like you to check is the location of your Dropbox folder according to the app.

     

    You can find that in the "sync" tab of your Dropbox preferences. What is the location shown there?

  • LaEi's avatar
    LaEi
    Helpful | Level 6
    10 months ago

    Hi Hannah, this is how it looks

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the screenshot LaEi  - much appreciated.

     

    If you're still noticing the X markings on your files, could you try copying or moving them out of your Dropbox folder and then back in?

     

    Let me know if that does the trick!

  • LaEi's avatar
    LaEi
    Helpful | Level 6
    10 months ago

    It is enough to only open f.ex. a jpg for viewing, or marking any file with "Make available offline" to remove the X.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for clarifying that for us LaEi  - so this is not an issue any more or do you still need assistance with this? 

  • LaEi's avatar
    LaEi
    Helpful | Level 6
    10 months ago

    The X question has so far not got any explanation, but I suspect it means that a file with that marking is not stored locally, is this correct?

    The other issue here is how to know whether any particular local file is replicated in the cloud or not. Before I had to reinstall DropBox, a file that I stored locally in the DropBox folder got a small marking when it was successfully stored in the cloud. Now there seems to be no way to know if a local file really is replicated in the cloud.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi again, LaEi! As for the grey X icon you keep seeing, this is usually the explanation. 

     

    Other than that, you can check if your Dropbox app has synced all of your files to our servers, and hence your online account, by checking its syncing status; if it says it’s up to date, then you should be good. Besides that, you can also check the syncing icons next to each one of your files.

  • LaEi's avatar
    LaEi
    Helpful | Level 6
    10 months ago

    Hi Nancy, checking the syncing icons next to file names what i could not do up to now, there were only the dreaded Xes. Now however, I have taken the drastic measure and simply uninstalled onedrive, and that seems to have cured this problem. So, for the moment at least, DropBox is starting to look familiar again. Next will be to change the local DropBox location from C:\Users\.... to somewhere else more convienient. Many thanks for you all for your help solving this 😃

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