Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

trw1971's avatar
trw1971
New member | Level 2
3 hours ago

Can I stop external shared link recipients from being prompted to sign up?

Hi, I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prom...
dropbox business
Share
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey trw1971, thanks for joining our Community and thanks for your feedback here.

To get to the point, I don't think there's a way to disable those prompts, but just to be sure, can you send me a screenshot of the prompt?

Just make sure you don't include any personal info on the screenshot.

Thanks in advance.

trw1971's avatar
trw1971
New member | Level 2
2 hours ago

Hi Hannah, its the below prompt, the actual download link is tiny and i know customers will think they need to sign up and badger us to email direct which defeats the purpose

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 minutes ago

    Thanks for the update and the screenshot, trw1971.

    Indeed, this prompt cannot be disabled at this time.

    I passed your comments along to our team about this, though, and if there's anything else I can do for you, let me know.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!