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mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago
Solved

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    3 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

Mandy_Yuille's avatar
Mandy_Yuille
New member | Level 2
3 years ago

We are having the same problem.  Any link I create and copy is not copied to clipboard.  When I go to paste it anywhere there is nothing there.  Looking forward to hearing the solution to this.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I'm glad to hear it's working now and thanks for keeping us in the loop mattiaa 

 

Can you let us know if it's working for you now as well Mandy_Yuille? 

  • Mandy_Yuille's avatar
    Mandy_Yuille
    New member | Level 2
    3 years ago

    It's not.  It allows me to 'copy the dropbox link', but when I got to paste nothing is there.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you confirm your device's OS and the app's exact status and version as shown in your menu bar then  Mandy_Yuille? 

       

      Have you rebooted your computer since you first noticed this? 

      • Mandy_Yuille1's avatar
        Mandy_Yuille1
        New member | Level 2
        3 years ago

        I have tried rebooting the computer.  When I go to dropbox in the menu bar and click system preferences and general the 'about dropbox' is v167.4.4719.  Is that what you are looking for?

  • mattiaa's avatar
    mattiaa
    Explorer | Level 3
    3 years ago

    never mind, issue is back today, here is a video:

    link removed


    Apple MBP 16" M1 Max // 13.0.1 (22A400). dropbox Mac OS app v167.4.4719. thanks.


     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mattiaa, I've removed your shared link, because that could cause too much traffic for your Dropbox account, since we're in the Community.

       

      As for the issue, it might sound trivial, but have you tried rebooting your device at all ever since the issue resurfaced?

       

      Also, could you let me know the Dropbox app's version that you're using on your device? 

      • mattiaa's avatar
        mattiaa
        Explorer | Level 3
        3 years ago

        all the info you ask for is already posted by me in this thread, thank you.

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