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mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago
Solved

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    3 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

Gr8sons's avatar
Gr8sons
Helpful | Level 5
3 years ago

I've tried both of those steps multiple times. This has been an issue since about Thanksgiving, BTW.

I've even worked thru the delete and reinstall process as outlined in the Help Center. No joy.

Gr8sons's avatar
Gr8sons
Helpful | Level 5
3 years ago

I've now discovered that *none* of the right-click menu options work, including the Open on Dropbox.com. I deleted and re-install of the app. Still no joy.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gr8sons, it might sound trivial, but have you re-started your device, by any chance?

     

    Also, feel free to send me a few screenshots of what you see when you right click on a file/folder, in order for me to have a visual of the steps you described above. 

    • Gr8sons's avatar
      Gr8sons
      Helpful | Level 5
      3 years ago

      Yeah, I've restarted several times. I always shut down at the end of the day and, interestingly, today the Dropbox app didn't auto-launch at start up. The System Settings have changed in Ventura so I don't seem to find a way to set/review the apps that are set to auto-launch.

       

      The non-working menu options persist.

      Screen shots attached.

       

       

       

       

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