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mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago
Solved

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    3 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I'm glad to hear it's working now and thanks for keeping us in the loop mattiaa 

 

Can you let us know if it's working for you now as well Mandy_Yuille? 

mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago

never mind, issue is back today, here is a video:

link removed


Apple MBP 16" M1 Max // 13.0.1 (22A400). dropbox Mac OS app v167.4.4719. thanks.


 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mattiaa, I've removed your shared link, because that could cause too much traffic for your Dropbox account, since we're in the Community.

     

    As for the issue, it might sound trivial, but have you tried rebooting your device at all ever since the issue resurfaced?

     

    Also, could you let me know the Dropbox app's version that you're using on your device? 

    • mattiaa's avatar
      mattiaa
      Explorer | Level 3
      3 years ago

      all the info you ask for is already posted by me in this thread, thank you.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Mandy_Yuille1 & mattiaa, could you confirm that you've granted full disk access to Dropbox as outlined here? 

         

        If you did and this persists, a screenshot of the app's exact status as shown in your menu bar would be much appreciated.

         

        In the meantime, you can use the website instead. 

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