Can no longer copy folder link from Mac OS Finder

Hi Gr8sons, I hope you're doing well! 

Now, onto what you mentioned: Starting with the auto-launch of the app. 

If you access your app's preferences, under your General tab, do you see the option Start Dropbox on system startup as selected? If so, can you try to unselected, then select it once again? 

As for the context menu, could you send me a screenshot of what you see when you right click on a file, inside of your Dropbox folder, please? 

Keep me posted, and we'll take it from there!

It seems to be working for me after installing the latest update.

Like several others, including myself, have described the Dropbox menu opens and the options appear but when clicking on the Copy Dropbox Link nothing is copied into the Clipboard: it's either empty or whatever was previously copied in any other context remains.

To further clarify, all of the files are properly uploaded to Dropbox and I can create/copy a link from a browser. Like everyone else, I'd grown accustomed to being able to do it from the desktop without the additional steps/hassle of logging in via a browser.

Re the auto-launch option. I've deselected, then restarted, then reselected, then restarted the Start Dropbox on system startup. No joy. And this is after several delete/reinstall cycles for the app itself. Having to manually launch the Dropbox app is less of a hassle, however, than the missing Copy Dropbox Link function.

I'm jumping in here. I'm on Mac OS Ventura 13.2.1 and there are no checkmarks next to any of my Dropbox folders, so I can't tell which folders are local and which are offline.

I tried the previous solution, but Dropbox Finder Integration is not an option when I go to Finder Extensions (which is now located in Privacy and Security). In fact, Dropbox is not found in Finder Extensions, though it does show up in Added Extensions. The only options that I can check there are Finder Extensions and Sharing.

Please help. My hard drive is getting full!

Thanks!
Joe McGinty

Hi rastro2, could you try to do a quick re-install of the app, using this link? 

Once you do that, can you also clarify the app's exact syncing status at the moment? 

Thanks a bunch! 

OK. I had just reinstalled Dropbox because of another issue, "Copy Dropbox Link" not working. This is the version I just installed.

https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-170-4-5895/td-p/669962

I'm not sure if I should install an earlier version, b/c I'm afraid the previous issue may return.

Hi Gr8sons, I hope you're doing well!

Can I send you an email, in order for us to have a closer look into this? 

Of course

Sorry for jumping in, Gr8sons. 

I just logged a ticket for you. When possible, please reply back to it, and we’ll further check this.

Yes, I just downloaded using that link. It seems I'm able to copy the link, but I'm still not seeing the checkmarks.

The dropbox app reads Your Files Are Up To Date.

Hi rastro2, would you mind trying these steps to see if they help?

Click on the Dropbox icon in your menu bar and quit the application
Open your Activity Monitor from your Mac Utilities folder
Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
Re-start Dropbox from the applications folder by double clicking on the Dropbox application
Click on the Apple icon in the top left of your screen
Click on "force quit"
Relaunch the finder
 

If this doesn't improve the icon situation, feel free to send me a screenshot as to how the files and folders look inside your Dropbox folder, so I can have visual too.

I tried all of those steps, and it didn't help.

I've attached a screen shotl

BTW, this is happening on both of my Macs. A 2021 14 inch MacBook Pro, and my new Mac Studio. Both running Ventura OS 13.2.1

I've attached a screen shot from my MacBook Pro. As you can see, there are no checkmarks next to the folders.

Hi rastro2, it will sound trivial but have you tried restarting your device? 

If you have, I'd suggest that you try an advanced reinstall, and come back with the results. 

I did all of that, including the advanced reinstall, but still no checkmarks.

Hi rastro2, in this case, can I send you an email, in order for us to have a closer look into this? 

Sure

Hi Megan,

may I please chime in – I also have the problem that in the Finder's context menu the "Share…" or "Copy Dropbox-Link…" just don't work. They are there but nothing happens when clicking on them. I already restarted the Mac and reinstalled Dropbox app. My specs are:

MacBook Pro (2023), Apple M2 Pro

macOS Ventura 13.2.1, fresh install

Dropbox 170.4.5895

Are there any permissions I have to grant in the System settings?

Thanks for your help.

Happy Monday rastro2 & Arroyodorado, I just sent you both an email, I'll see you there! 

Hey The Cakewalker, thanks for letting us know about this.

If this persists after rebooting your computer, could you send us a screenshot of the options you get when you right/control click on your files in the Dropbox folder?

Also, where's the Dropbox folder located as per the sync tab In the app's preferences? 

Thanks for the screenshot, The Cakewalker!

Can you try to give Dropbox full disk access, to see if that helps at all?

Hello Hannah!

Thanks for answering and suggesting the full disc access option.

Having 2 additional Macs here - both without any Dropbox issue - I checked that setting before.

None of them has full disc access for Dropbox or any other app.

But I tryed nevertheless.

Setting full disc access, restarting Dropbox and in addition the Mac.

No success...

The Mac having the issue was the first migrated to the new Dropbox system.

At that time with older versions of Ventura and Dropbox.

Havent tryied "Copy Dropbox Link" for a while on that Mac.

So maybe the issue persists since the migration.

Best regards!

Hi The Cakewalker, can I please send you an email, in order for us to have a closer look into this? 

Hello Megan!

Yes, you are welcome.

Best!