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mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago
Solved

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    3 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rastro2, could you try to do a quick re-install of the app, using this link? 

 

Once you do that, can you also clarify the app's exact syncing status at the moment? 

 

Thanks a bunch! 

rastro2's avatar
rastro2
Explorer | Level 4
3 years ago

Yes, I just downloaded using that link. It seems I'm able to copy the link, but I'm still not seeing the checkmarks.

The dropbox app reads Your Files Are Up To Date.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rastro2, would you mind trying these steps to see if they help?

     

    Click on the Dropbox icon in your menu bar and quit the application
    Open your Activity Monitor from your Mac Utilities folder
    Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
    Re-start Dropbox from the applications folder by double clicking on the Dropbox application
    Click on the Apple icon in the top left of your screen
    Click on "force quit"
    Relaunch the finder
     

    If this doesn't improve the icon situation, feel free to send me a screenshot as to how the files and folders look inside your Dropbox folder, so I can have visual too.

  • rastro2's avatar
    rastro2
    Explorer | Level 4
    3 years ago

    I tried all of those steps, and it didn't help.

     

    I've attached a screen shotl


    BTW, this is happening on both of my Macs. A 2021 14 inch MacBook Pro, and my new Mac Studio. Both running Ventura OS 13.2.1

     

    I've attached a screen shot from my MacBook Pro. As you can see, there are no checkmarks next to the folders.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rastro2, it will sound trivial but have you tried restarting your device? 

     

    If you have, I'd suggest that you try an advanced reinstall, and come back with the results. 

  • rastro2's avatar
    rastro2
    Explorer | Level 4
    3 years ago

    I did all of that, including the advanced reinstall, but still no checkmarks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rastro2, in this case, can I send you an email, in order for us to have a closer look into this? 

  • rastro2's avatar
    rastro2
    Explorer | Level 4
    3 years ago

    Sure

  • Arroyodorado's avatar
    Arroyodorado
    Explorer | Level 4
    3 years ago

    Hi Megan,

    may I please chime in – I also have the problem that in the Finder's context menu the "Share…" or "Copy Dropbox-Link…" just don't work. They are there but nothing happens when clicking on them. I already restarted the Mac and reinstalled Dropbox app. My specs are:

     

    MacBook Pro (2023), Apple M2 Pro

    macOS Ventura 13.2.1, fresh install

    Dropbox 170.4.5895

     

    Are there any permissions I have to grant in the System settings?

     

    Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy Monday rastro2 & Arroyodorado, I just sent you both an email, I'll see you there! 

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