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mattiaa's avatar
mattiaa
Explorer | Level 3
3 years ago
Solved

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    3 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

rastro2's avatar
rastro2
Explorer | Level 4
3 years ago

I tried all of those steps, and it didn't help.

 

I've attached a screen shotl


BTW, this is happening on both of my Macs. A 2021 14 inch MacBook Pro, and my new Mac Studio. Both running Ventura OS 13.2.1

 

I've attached a screen shot from my MacBook Pro. As you can see, there are no checkmarks next to the folders.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rastro2, it will sound trivial but have you tried restarting your device? 

 

If you have, I'd suggest that you try an advanced reinstall, and come back with the results. 

  • rastro2's avatar
    rastro2
    Explorer | Level 4
    3 years ago

    I did all of that, including the advanced reinstall, but still no checkmarks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rastro2, in this case, can I send you an email, in order for us to have a closer look into this? 

  • rastro2's avatar
    rastro2
    Explorer | Level 4
    3 years ago

    Sure

  • Arroyodorado's avatar
    Arroyodorado
    Explorer | Level 4
    3 years ago

    Hi Megan,

    may I please chime in – I also have the problem that in the Finder's context menu the "Share…" or "Copy Dropbox-Link…" just don't work. They are there but nothing happens when clicking on them. I already restarted the Mac and reinstalled Dropbox app. My specs are:

     

    MacBook Pro (2023), Apple M2 Pro

    macOS Ventura 13.2.1, fresh install

    Dropbox 170.4.5895

     

    Are there any permissions I have to grant in the System settings?

     

    Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy Monday rastro2 & Arroyodorado, I just sent you both an email, I'll see you there! 

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