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Peter1967's avatar
Peter1967
New member | Level 2
2 years ago
Solved

Cannot re-sync after account name (folder name) change - Mac

I had a sync folder on my Mac before re-naming my Mac user account (and user folder) and now I get a dialog box displayed when I open my machine that indicates Dropbox is trying to find the sync folder at the old (no longer existent) file path. I tried deleting and re-installing Dropbox but got the same message. Looking for suggestions...

desktop
Mac
sync

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Peter1967, sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Thanks!

  • Peter1967's avatar
    Peter1967
    New member | Level 2
    2 years ago

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 182.4.6427
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
    bn.is_frozen: True
    machine_id: 48808ae6-4xxx
    pid: 924
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', 'Peter'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='x', gr_gid=20, gr_mem=['root', 'test', 'Peter'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/Peter'
    appdata: '/Users/Peters-PC/.dropbox/instance1'
             real_path='/Users/Peters-PC/.dropbox/instance1'
                    not found
             parent not found
    dropbox_path: None
                        not found
                  parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'
             real_path='/private/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 1279, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'
     
    During handling of the above exception, another exception occurred:
     
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 8005, in main_startup
      File "desktop/dropbox/client/main.py", line 2701, in initialize
      File "desktop/dropbox/client/main.py", line 1642, in startup_low
      File "desktop/dropbox/client/main.py", line 1288, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'

     

     

    Does that help?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that, Peter.

     

    Take care and see you around the Community!

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