Forum Discussion

Jq1's avatar
Jq1
Helpful | Level 6
7 years ago
Solved

Cannot upload 20 min iMovie project or camera roll clip to drop box,

I cannot upload iMovie film to Dropbox although there is space . I followed various instructions but nothing works , I have a screen shot  . Neither camera roll or preferred option ‘project’ work .  ...
Mobile
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  • Jq1's avatar
    Jq1
    7 years ago

    Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

    next opening Dropbox app and Accounts (bottom menu), scrolling down  to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

    after this going to photos and seeing video is slowly uploading!

    many thanks for the help and support!

Jq1's avatar
Jq1
Helpful | Level 6
7 years ago

This is screenshot of upload from iMovie project to droobix

 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey Jq1, thanks for that screenshot!
 
Would you mind just trying to clear the app cache to see if this helps at all with the steps in the spoiler below:
 
Spoiler
1. Open the Dropbox app on your device.
2. Tap the Account tab.
3. Tap the gear icon in the top left corner.
4. Select the option to “Clear cache”.
After doing this, can you try manually uploading the video through the Dropbox app again using the “+” button along the bottom of the screen within the app. 
 
Let me know how it goes - Thanks! 
  • Jq1's avatar
    Jq1
    Helpful | Level 6
    7 years ago

    Hi, I’ve done this and enclose screen shot, the same outcome after 10-15 mins nothing happening I’m afraid

     

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey Jq1,
     
    Would you mind if I reach out to the email address associated with your Community profile so that we can do some further investigation through our Support channel? 
     
    Otherwise, if you’ve already submitted a ticket with our Support team, please feel free to let me know the ticket reference number (eg. #1234567) so that I can follow up there with the info you’ve provided here too.
     
    Let me know - Thanks!
  • Jq1's avatar
    Jq1
    Helpful | Level 6
    7 years ago

    Thanks Daphne, go ahead. I haven’t submitted a ticket or contacted anyone else.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I’ve reached out to your email address Jq1, please check your inbox at your earliest convenience and let me know in reply to the email that you received this.

     

    Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Jq1, I just wanted to follow up on this. 
     
    Were you able to resolve your concern in the end and if so, how?
     
    Let us know!
  • Jq1's avatar
    Jq1
    Helpful | Level 6
    7 years ago

    Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

    next opening Dropbox app and Accounts (bottom menu), scrolling down  to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

    after this going to photos and seeing video is slowly uploading!

    many thanks for the help and support!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for letting us know the exact steps that did the trick for you, Jq1 - much appreciated!
     
    If you have any other questions in the future, you know where to find us. :grin: In the meantime, have a wonderful day ahead!

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