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souseran's avatar
souseran
New member | Level 2
8 months ago
Solved

Can't access a folder that was shared with me

I have the Basic plan and can't access a folder that was shared with me. Getting a message, "Your account is out of storage!" However, when I look at usage, it shows "Using 0 GB of 2 GB space."
Shared Folders
Storage space
  • Mark's avatar
    Mark
    8 months ago
    souseran wrote:

    However, when I look at usage, it shows "Using 0 GB of 2 GB space."

    That means the shared folder is bigger than your free space (i.e. it is larger than 2gb in space). 

    You either need to get more space, get the shared folder smaller OR if you only need read only access ask for a shared link instead. https://help.dropbox.com/share/create-and-share-link 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi souseran, thanks for bringing this to our attention.

How large is the shared folder that you're trying to add to your account?

It would need to be smaller than the total amount of quota on your Dropbox account, as shared folders do take up quota on your account.

This will help me to assist further!

souseran's avatar
souseran
New member | Level 2
8 months ago

Jay, I have no idea how large it is. It's not my folder. It belongs to someone else and they're trying to share it with me. I'll have to ask them.

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